Privacy Policy

1. Introduction

This Privacy Policy explains how Lure Agency Limited ("Lure Agency," "we," "us," or "our") collects, uses, and protects the information you provide when you visit https://lure-agency.com, submit an enquiry, opt in to receive communications from us, or otherwise interact with our services. By using our website or providing your information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information when you choose to provide it:

Contact details — your name, email address, phone/mobile number, and business name.

Enquiry information — details you share about your business, goals, or the services you are interested in.

Communication preferences — your consent to be contacted by email and/or SMS text message.

Usage information — basic technical data such as IP address, browser type, and pages visited, collected automatically via cookies and similar technologies.

We only collect information that you voluntarily provide or that is necessary to deliver and improve our services.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide the services you request;

Contact you about your enquiry, appointments, or account, including by email and SMS;

Send service updates, reminders, follow-ups, and customer care messages;

With your consent, send you relevant information and offers about our services;

Operate, maintain, and improve our website and services;

Comply with our legal and regulatory obligations.

4. SMS / Text Messaging

If you opt in to receive SMS text messages from Lure Agency, we use your mobile number only to send the message types you have consented to receive (for example: enquiry follow-ups, appointment reminders, customer care, and account or service updates). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. See our Terms of Service for full SMS terms.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with anyone for any purpose, except with the aggregators and service providers that are strictly necessary to deliver the text messaging service to you.

5. How We Protect Your Information

We maintain appropriate administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, loss, misuse, or alteration. Access to your information is limited to personnel and trusted service providers who need it to operate our services and who are obligated to keep it confidential.

6. Service Providers

We may use trusted service providers and subcontractors (for example, hosting, customer relationship management, and customer support tools) to help us operate our business and deliver our services to you. These providers process information only on our behalf, only to the extent necessary to perform their functions, and are required to keep it confidential and secure. As stated above, text messaging originator opt-in data and consent is never provided to anyone except the aggregators and providers strictly necessary to deliver the SMS service.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. You may:

Unsubscribe from marketing emails using the link in any email;

Opt out of SMS messages at any time by replying STOP;

Contact us at [email protected] to exercise any of your rights.

8. Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Lure Agency Limited 31 Boclair Road, Bearsden, Glasgow, United Kingdom, G61 2AF Email: [email protected] Phone: +44 7518 583703